Genesys Cloud CX Certified Professional-Consolidated Exam GCP-GCX Dumps Questions
February 13,2023 04:01 AM
Genesys Cloud CX Certified Professional-Consolidated Exam GCP-GCX dumps questions have been cracked, which are the latest version in the whole market. Genesys certification GCP-GCX exam is a consolidated exam that covers the following three exams: Genesys Cloud CX Certified Professional - Contact Center Administration, Genesys Cloud CX Certified Professional - Implementation and Genesys Cloud CX Certified Professional - Reporting and Analytics. Each candidate can now take this one consolidated exam instead of three separate exams to be qualified as a Genesys Cloud CX Certified Professional.
Genesys Cloud CX GCP-GCX Exam
Genesys Cloud CX GCP-GCX exam information is available below for you to study.
Exam Format: Multiple Choice, Multiple Select, and True/False Questions
Number of questions: 55
Duration: 120 minutes
Passing score: 65%
Language: English
Note: This certification is valid in 2 years. You can take GCP-GCX to renew your GCP-GCX certification once the validity expires.
GCP-GCX Genesys Certification Exam Objectives
GCP-GCX Genesys Certification exam objectives cover the following details.
Genesys Cloud CX Platform and CC Admin
ACD and Supervisor Tools
Roles, Permissions, and Divisions
Genesys Cloud CX Architect and Scripting
Outbound Dialing, QM, and WFM
Genesys Cloud CX Platform and Collaborate
Configurations of Genesys Cloud CX Collaborate
Features of Genesys Cloud CX Communicate
Genesys Cloud CX Reports
Dynamic Views
Practice Latest Genesys Certification GCP-GCX Exam Dumps Questions
Genesys Certification GCP-GCX exam dumps questions are the best material for you to study the above Genesys Cloud CX Certified Professional-Consolidated Exam objectives. Share some Genesys Certification GCP-GCX exam dumps questions and answers below.
1. Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
A. Queues
B. People
C. Workspaces
D. Groups
Answer: C
2. Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
A. Public Interface Services
B. Application Services
C. Core Services
D. Communication Services
Answer: C
3. You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?
A. Hardware ID (MAC address)
B. Base settings
C. Phone model
D. Phone name
Answer: A
4. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
A. Workgroups
B. Rooms
C. Groups
D. Roles
Answer: D
5. Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
A. Emergency Groups
B. Automatic Call Distribution
C. Scheduling
D. Architect
Answer: B
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