Genesys Cloud CX: Architect Certification GCX-ARC Exam Dumps
March 13,2023 03:50 AM
GCX-ARC exam is known as Genesys Cloud CX Architect Certification exam, which is a certification offered by Genesys, a leading provider of customer experience and call center software. This certification is designed for individuals who want to demonstrate their expertise in designing and implementing solutions using the Genesys Cloud CX platform. The Genesys Cloud CX: Architect certification tests the candidate's knowledge in building basic and advanced call flows. They are also assessed in the concepts of prompts, recording and uploading, call flow design, creating inbound and outbound call flows, secure call flows, and IVR use of data actions.
Genesys Certification GCX-ARC Exam
Genesys Certification GCX-ARC exam basic information is valuale for you to study the test well.
Number of questions: 60
Duration: 120 minutes
Passing score: 65%
Certification Level: Specialist
Type of Exam: Multiple Choice, Multiple Select, and True/False Questions
Language: English
Genesys GCX-ARC Exam Objectives
The following are the details of Genesys Cloud CX: Architect Certification GCX-ARC exam objectives.
1.Introduction to Genesys Cloud CX Architect: It covers the basic concepts and components of Genesys Cloud CX Architect, such as how to create and manage contact center applications, how to use the Architect user interface, and how to design and build call flows.
2.Admin Interface: The Admin Interface objective covers the various tools and features available to administrators in Genesys Cloud CX. This includes managing user accounts, roles, and permissions, as well as configuring settings for call queues, IVR menus, and routing strategies.
3.Variables and Prompts: In Genesys Cloud CX Architect, variables and prompts are used to store and retrieve data during a call. This objective covers how to define and use variables and prompts in call flows, as well as how to create and manage custom data sources and data dips.
4.Scheduling in Genesys Cloud CX: The Scheduling objective covers how to create and manage schedules in Genesys Cloud CX. This includes setting up business hours and holidays, configuring schedules for agents and queues, and using schedules in routing strategies.
5.Flow Configurations: The Flow Configurations objective covers the various components of call flows in Genesys Cloud CX Architect. This includes configuring actions, conditions, and decision points, as well as integrating with external systems using APIs and web services. It also covers best practices for optimizing call flows for performance and scalability.
Latest Genesys Cloud CX: Architect Certification GCX-ARC Exam Dumps
To be eligible for the GCX-ARC certification, candidates must have at least two years of experience working with the Genesys Cloud CX platform and have completed the Genesys Cloud CX Core training course. The GCX-ARC certification is valid for two years, after which individuals must retake the exam to maintain their certification. This certification is intended for architects, consultants, and technical professionals who are responsible for designing and implementing solutions using the Genesys Cloud CX platform.
Genesys Cloud CX: Architect Certification GCX-ARC exam dumps are the best material for you to test the above exam objectives. GCX-ARC exam is a great way to demonstrate your proficiency in Genesys Cloud CX Architect and advance your career as a contact center architect. By studying all of Genensys certification GCX-ARC exam dumps, you can pass the test in a short time.
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