How to Pass ITILSC-SOA Exam Easily?

Number of Questions: Eight questions per paper（Multiple choice examination questions）

Passing Score: 28 marks required to pass (out of 40 available) - 70%

Duration: 90 minutes

Exam Type: Closed book

Introduction to service offerings and agreements (SOA)

Service portfolio management

Service catalogue management

Service level management

Demand management

Supplier management

Financial Management for IT services

Business relationship management

SOA roles and responsibilities

Technology and implementation considerations

Refer to Scenario

An IT services company has been providing hosted and managed IT services to a number of major customers for over 20 years. It has invested heavily in ITIL-based service management processes over the last five years, which has resulted in an increase in the quality of the IT services and an increase in customer satisfaction with the services. This activity has led to a significant growth in the number of customers that the company serves.

The company has implemented all of the service design, service transition and service operation processes to some extent, and is now developing other processes based on ITIL service strategy. As a result of this latest activity they have recognized that their existing service management tool is limited in its ability to support several existing processes, and all of the planned new ones. The supplier of the existing tool is reducing its investment in future development of the tool and is, therefore, unwilling to commit to any additional new facilities or functionality. This has now become an issue for the company and, as a result, they are looking to replace the existing tool with a more comprehensive alternative.

The company plans to develop a requirements specification for the replacement tool and is redwing the areas that need to be considered, including its deployment throughout the organization. The budget for the new tool is limited, therefore it is essential that the new tool can be implemented and used as quickly as possible in order to obtain maximum return on investment (ROI).

Which one of the following options provides the BEST description of the areas that should be addressed by the requirements specification for the new tool?

A. The usability and functionality of the new tool

The ability to customize the tool to the organization's requirements

The planned use of the tool within the organization, together with the number of customers and users of the services and their geographical locations

The plans for the deployment and the associated documentation needed for the tool.

B. The utility and warranty of the new tool

The conformance of the tool to international open standards

The planned use of the tool within the organization, together with the type and number of licenses required for its deployment

The timing of the deployment and the associated tool training and education.

C. The utility and warranty, and service acceptance criteria of the new tool

The ability to customize the tool to the organization's requirements

The number of potential users of the tool together with the number of licenses and their geographical locations required for its deployment

The timing of the deployment and the associated tool documentation.

D. The utility and warranty, and service acceptance criteria of the new tool

The ability to migrate data from existing tools and to integrate with other tools

The planned use of the tool within the organization, together with the type and number of licenses required for its deployment

The type and timing of the deployment and the associated tool training and education.

Answer: D