Service Cloud Consultant Exam Dumps
November 27,2020 03:16 AM
Salesforce Service Cloud Consultant exam dumps have been cracked, which will be the best guides for you to study the test. The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. The online Service Cloud Consultant exam content and outline can help you study the test well.
About Service Cloud Consultant Exam
Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
Time allotted to complete the exam: 105 minutes
Passing score: 67%
Registration fee: USD 200
Retake fee: USD 100
Service Cloud Consultant Exam Outline
Service Cloud Consultant exam outline cover the following sections.
Industry Knowledge 10%
Implementation Strategies 15%
Service Cloud Solution Design 16%
Knowledge Management 9%
Interaction Channels 10%
Case Management 15%
Contact Center Analytics 5%
Integration and Data Management 5%
Service Console 15%
Practice Salesforce Service Cloud Consultant Exam Dumps
Salesforce Service Cloud Consultant exam dumps questions can help you test the above outline. Share some Salesforce certification Service Cloud Consultant exam dumps questions below.
1.Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.What approach should a consultant recommend to meet these requirements?
A. Configure Case Escalation Rules.
B. Define Entitlement and Milestones.
C. Use Process Builder with Scheduled Actions
D. Enable Omni-Channel Routing.
Answer: B
2.Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.Which two actions will improve the performance of the list views? Choose 2 answers
A. Restrict visibility of the views
B. Reduce the number of fields displayed
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: B,C
3.Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record.What should a consultant recommend as part of the solution?
A. An outbound message to a middleware platform to provide map details
B. A mashup integration on the Account page to a third-party mapping service
C. A Web Service call-out that retrieves map details from the backend system
D. A custom tab of type URL that displays a map image of customer location
Answer: B
4.Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement.Which feature should the Consultant consider?
A. Omni-Channel
B. Entitlements
C. Case Escalation
D. Case Milestones
Answer: B
5.Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?
A. Comment Search Component
B. Comments List View
C. Global Search
D. Search Utility Component
Answer: C
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