Microsoft MB-230 Exam Dumps have been Updated
June 25,2021 03:41 AM
Microsoft Dynamics 365 for Customer Service MB-230 exam dumps have been updated, which contain 105 Q&As. To take Microsoft certification MB-230 exam, you must have strong applied knowledge of customer service, including: understanding industry terminology, priorities, standards, methodologies, customer service operations, and best practices. All the related Microsoft MB-230 exam information is helpful in the Microsoft Dynamics 365 for Customer Service preparation.
Microsoft Dynamics 365 Certification MB-230 Exam
Microsoft MB-230 exam is a required test for Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, which also requires you to pass PL-200 test. A Dynamics 365 Customer Service Functional Consultant is responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. Microsoft MB-230 exam language is English. You can register MB-230 exam at Pearson VUE test center.
Microsoft MB-230 Exam Skills
MB-230 Microsoft Dynamics 365 for Customer Service exam skills cover the following details.
Practice Updated Microsoft MB-230 Exam Dumps
All the updated Microsoft certification MB-230 exam dumps questions can help you test all the above skills. Share some updated Microsoft Dynamics 365 for Customer Service MB-230 exam dumps questions and answers below.
1.You use Dynamics 365 for Customer Service. You need to create business process flows. Which three entities can you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Goal
B. Case
C. Letter
D. Social activity
E. Rollup queries
Answer: BCD
2.You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?
A. Merge peer branches to a single stage when merging branches.
B. Span the process across 10 unique entities.
C. Combine multiple conditions in a rule by using both the AND and OR operators.
D. Use 40 steps per stage.
Answer: A
3.Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service. You need to configure a Power BI connection to a Dynamics 365 organization named Contoso. Which service URL should you use?
A. https://contoso.crm.dynamics.com
B. https://disco.crm.dynamics.com/xrmservices/2011/discovery.svc
C. https://contoso.api.crm.dynamics.com/xrmservices/2011/organization.svc
D. https://disco.crm.dynamics.com/api/discovery/v9.1
Answer: A
4.You are a customer service representative using Dynamics 365 for Customer Service. You need to identify and eliminate duplicate cases. What should you do?
A. Configure Dynamics 365 AI for Customer Service
B. Use business rules
C. Merge cases
D. Use parent-child case relationships
Answer: B
5.A company implements Dynamics 365 for Customer Service. You are assigned a case. You accidently close the case before completing your work. You need to ensure that you can continue to work on the case. What should you do?
A. Reassign the case
B. Reactivate the case
C. Clone the case
D. Change the status reason to In Progress
Answer: B
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